At taya365 pro, your privacy is taken seriously. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, who we may share it with, and what rights you have over your own data. Please read this page carefully before registering or using any part of our platform.
When you register with taya365 pro, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines, and ensure that only one account is registered per person. We also collect your preferred language and currency settings to personalise your experience on the platform. All registration data is stored securely and is never shared with unaffiliated third parties for marketing purposes without your explicit consent. You may update most of your account details at any time by accessing your profile settings after logging in.
To process deposits and withdrawals, we collect payment-related information including your chosen payment method, transaction reference numbers, and the account name associated with your GCash, Maya, or bank account. We do not store full card numbers or complete e-wallet credentials on our servers; payment processing is handled through secure, encrypted channels that comply with applicable financial data protection standards in the Philippines. Transaction histories are retained for a minimum period required by Philippine regulatory and anti-money laundering obligations. This data is used solely for processing your transactions, resolving disputes, and fulfilling our legal reporting duties. If you have questions about a specific transaction, our support team can assist you using the reference details on file.
When you access the taya365 pro platform through a mobile device or web browser, we automatically collect certain technical information such as your device type, operating system version, browser type, IP address, and general geographic location based on your IP. This data helps us optimise the platform for the wide variety of devices used by Filipino players across the archipelago, diagnose technical issues, and detect unusual activity that may indicate unauthorised access or fraud. We also collect information about how you navigate the platform, including which games you visit, session duration, and feature interactions, in order to improve the overall user experience. This usage data is analysed in aggregate and is not used to identify you personally beyond what is necessary for security and service improvement purposes. You can find more details about how cookies and similar technologies are used in the section below.
As part of our Know Your Customer (KYC) obligations under Philippine law, we may request copies of government-issued identification documents such as a passport, driver's licence, or national ID, as well as proof of address such as a utility bill or bank statement. These documents are collected solely for the purpose of verifying your identity, confirming your age and residency, and complying with anti-money laundering regulations applicable to online gaming operators in the Philippines. Verification documents are stored in an encrypted environment with access restricted to authorised compliance personnel only. Once verification is complete, documents are retained for the minimum period required by law and then securely deleted or anonymised. We will never use your identification documents for any purpose other than those stated in this Privacy Policy.
When you contact our customer support team, we collect and retain records of your communications, including the content of your messages, the date and time of contact, and any attachments or screenshots you provide. These records are used to resolve your query, maintain a history of your interactions with our team, and improve the quality of our support services over time. If you opt in to receive promotional communications from us, we will also retain your contact preferences and the history of messages sent to you. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team directly. We do not share your support communications with third parties except where required by law or where necessary to resolve a dispute involving a third-party service provider.
taya365 pro uses cookies and similar tracking technologies to maintain your session when you are logged in, remember your preferences, and gather anonymised analytics data about how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled; these include session authentication tokens and security cookies that protect your account from unauthorised access. Analytics cookies help us understand which features are most popular among Filipino players and where improvements can be made, but they do not collect personally identifiable information. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the taya365 pro platform.
As a player based in the Philippines, you have clear rights regarding the personal information we hold about you. Here is a straightforward overview of what you are entitled to request at any time.
You have the right to request a copy of the personal data that taya365 pro holds about you at any time. Upon receiving a verified request, we will provide you with a summary of the information we have on file, the purposes for which it is being processed, and the categories of third parties with whom it may have been shared. We aim to respond to all access requests within 30 days of receipt, in accordance with applicable Philippine data privacy regulations. There is no fee for making a standard access request, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive. To submit an access request, please contact our support team with your registered account details so that we can verify your identity before releasing any information.
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it without undue delay. You can update many of your account details directly through your profile settings after logging in, including your contact number, email address, and communication preferences. For corrections to identity documents or other verified information, please contact our support team and provide the relevant supporting documentation so that the update can be processed securely. We will notify you once the correction has been made and confirm the updated information for your records. Keeping your account information accurate helps us provide you with a better and more secure experience on the platform.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that certain data must be retained for a minimum period to comply with Philippine anti-money laundering laws, tax regulations, and gaming regulatory requirements, and such data cannot be deleted until the mandatory retention period has expired. When you close your account, we will initiate the deletion or anonymisation of your personal data in accordance with our data retention schedule. We will confirm in writing when your erasure request has been fulfilled or explain the reasons why it cannot be fully actioned at that time. For erasure requests, please contact our support team with your account details and a clear description of the data you wish to have removed.
Where we process your personal data on the basis of your consent, such as for marketing communications or optional analytics, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You can manage your marketing preferences directly in your account settings, or contact our support team to opt out of specific types of communication. You also have the right to object to processing carried out on the basis of our legitimate interests where you believe your individual rights and freedoms override those interests; we will consider your objection carefully and respond within a reasonable timeframe. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy complaints seriously and will cooperate fully with any regulatory investigation.
Last updated: January 2025
Effective date: January 2025
This Privacy Policy applies to all registered users of the taya365 pro platform in the Philippines and covers all personal data collected through our website, mobile application, and customer support channels. We review and update this policy periodically to reflect changes in applicable Philippine law, regulatory guidance from the National Privacy Commission, and our own data handling practices. The most current version of this policy will always be available on this page, and we will notify registered players of any material changes by posting a notice on the platform or sending a communication to your registered email address. If you have any questions about this Privacy Policy, how your data is handled, or how to exercise your rights, please contact our support team using the email address below. For matters relating to your account terms, please also review our Terms and Conditions. For information on responsible gaming tools available to you, visit our Responsible Gaming page.
Support contact: [email protected]